KEAlike Privacy Statement

Who Handles Your Information

KEAlike Limited, 14 Hazeldean Road, Addington, Christchurch, 8024, New Zealand, is responsible for the personal information collected through this website. You can write to us at that address or use the contact chat for a privacy enquiry.

Website Visits

Your browser sends technical information needed to request and display the website, including your IP address, browser information and the time of the request. Website and service infrastructure may record this information for delivery, troubleshooting and security.

The current website does not include analytics, advertising trackers, embedded video players or a newsletter sign-up. We do not load those services simply because they appear in another website’s privacy statement.

Contact Chat

The chat is an interactive alternative to a contact form. It processes the messages you choose to send and technical information needed to connect your conversation, including request times and browser or session information.

You may provide your name, business email address, telephone number and details of the decision or project you want to discuss. These details are voluntary. Without a way to contact you, we may be unable to follow up on your enquiry.

Chats are stored internally for quality assurance and possible follow-up. AI responses can be inaccurate. Please do not send passwords, payment details, passport information, health information or confidential customer documents.

Why We Use Information

We use the information to respond to enquiries, establish which service may fit, prepare requested conversations and maintain the quality and security of the service. We do not sell personal information.

Technical Services and Overseas Processing

The chat connects to an externally hosted Flowise service at chat.narvika.com. This shared technical host is separate from the public KEAlike website. Technical service providers involved in hosting or processing an enquiry may receive the information needed to perform that work.

Processing may take place outside New Zealand. The use of a shared host does not mean that the website alone identifies every provider or processing location. You can contact us before submitting information to ask about the arrangements relevant to your enquiry.

Browser Storage

The embedded chat may use browser storage to manage a conversation and its technical state. The interface is configured to clear the displayed conversation when the page reloads. Clearing the display or browser storage does not delete a conversation already stored by the service.

Retention and Security

We retain information for the purposes described above and for applicable business or legal requirements. You can ask about retention for your enquiry. The website does not promise a fixed deletion period or imply that reloading the chat removes server records.

Please use a general description of your situation rather than sensitive documents when starting a conversation.

Access, Correction and Concerns

You can ask for access to your personal information or request a correction. Contact KEAlike using the chat or postal address above and identify the information or conversation concerned without sending additional sensitive material.

If you have a concern about our handling of information, contact us so we can address it. You can also contact New Zealand’s Office of the Privacy Commissioner.

Changes to This Statement

This statement describes the website configuration reviewed on 10 November 2026. We will update it when the services or information handling described here change.